troubleshooting Archives - Justin Reinhart

Solved: Crucial Storage Executive Won’t Sanitize SSD

Jan

2026

Symptoms: Choosing “Sanitize Drive” allows you to put the drive into an offline state. But you are never shown the next screen/option to commit to the actual sanitization step that erases the data. Solution: I tried a lot of things and the only step that was successful for me was putting the SSD drive into ...

Solved: Grok: You need access. This is a private conversation link.

Nov

2025

Error Browser tab:Grok:You need accessThis is a private conversation link. Please request access from the person who sent you this to view the conversation. Symptoms A conversation that you own is now considered private and Grok says you need to request access. You request access, and receive an email to grant access. But granting access ...

Solved Printer Only Prints At Reboot 1

Aug

2016

I was asked to fix a laptop that was incapable of printing to a wireless HP LasterJet P1102w printer. I quickly learned that that the laptop would only print after rebooting, reproducible every time. Very bizarre. Here are the troubleshooting details. Symptoms Windows 10 64-bit PC laptop is unable to print to a wireless printer HP LasterJet ...

Solved Using Non-HP Toner Cartridges 8

Jun

2016

Problem: HP LaserJet P1102w Printer will not print with a non-HP toner cartridge in place. You may find, as I did, that after installing a non-HP printer cartridge that the printer will not print with the new cartridge in place. It won’t present an error or any warning lights—it simply never prints. Holding down the “cancel” ...